Shipping and Returns

PawCharm is designed around clear shipping and simple returns so customers can shop with confidence.

Shipping

Standard orders usually ship within two business days. Free standard shipping is available on eligible orders over $75. Delivery windows depend on destination, carrier service, holidays, and weather delays.

Returns

Unused accessories in original condition may be returned within 30 days of delivery. Items that have been chewed, heavily worn, washed incorrectly, personalized, or marked final sale may not be eligible.

Exchanges

For sizing issues, customers can contact support with the order number and product details. We will help choose the correct replacement where inventory allows.